FAQ's

BELOW ARE SOME FREQUENTLY ASKED QUESTIONS.

STILL NOT FINDING WHAT YOU'RE LOOKING FOR?

SERVICE QUESTIONS

Where can I find my VAL6 heater's serial number, model number?





What should I do at the end of each winter season to maintain my VAL6 heater?


EACH SPRING, PLEASE DRAIN YOUR VAL6 HEATER'S FUEL TANK, AS WELL AS, REPLACE THE FUEL FILTER AND NOZZLE TO KEEP YOUR HEATER IN GOOD CONDITION AND READY FOR NEXT SEASON. ALL NEW VAL6 HEATERS COME WITH A STANDARD MAINTENANCE KIT, INCLUDING THE APPROPRIATE FUEL FILTER AND NOZZLE, AS WELL AS, A NOZZLE WRENCH FOR YOUR VAL6 HEATER. IF YOU NEED TO ORDER MORE, CLICK HERE.




How do I drain my VAL6 heater's fuel tank?


THE DRAIN PLUG FOR EACH VAL6 HEATER MODEL IS LOCATED ON THE UNDERSIDE OF THE FUEL TANK. USING A WRENCH, REMOVE THE PLUG TO DRAIN THE FUEL. IT IS RECOMMENDED THIS IS DONE AT THE END OF EACH WINTER SEASON.




How do I change my VAL6 heater's fuel filter?


FIRST, IDENTIFY YOUR VAL6 HEATER'S MODEL.

EPX, KBE5-L, KBE5-S

THE FUEL FILTER ASSEMBLY IS LOCATED BELOW THE BURNER BOX ON THE BOTTOM RIGHT OF THE UNIT. HAVING A CUP/BOWL READY TO CATCH ANY EXCESS FUEL, UNSCREW THE FILTER BOWL. THE RED FILTER WILL SLIDE ON / OFF. ONCE THE FUEL FILTER IS EXCHANGED, REASSEMBLE THE FILTER BOWL.

MPX, DAYSTAR, FIR-2000

UNSCREW THE COPPER FUEL LINE FROM THE INLET PORT OF THE FUEL PUMP, THEN PULL THE RUBBER GASKET UP FROM THE FUEL TANK, EXPOSING THE FUEL FILTER. SLIDE THE FUEL FILTER OFF AND REPLACE WITH A NEW ONE. ONCE COMPLETE, REINSERT THE GASKET AND REATTACH THE FUEL LINE.

GN5 / GP5

THE GN5 / GP5 UTILIZE A FIXED AIR FILTER. THE ONLY MAINTENANCE NEEDED IN RESPECT TO THE "FILTER" WILL BE BLOWING THE AIR FILTER OUT AT THE END OF THE SEASON TO REMOVE ANY DEBRIS.

FIR 2000, FIR 1300, FIR X-5

FIR 2000, FIR 1300, AND THE FIR X-5 USE METAL FILTERS. IT IS RECOMMENDED THESE FILTERS ARE CLEANED (RINSED) ONCE A YEAR, BUT UNLESS THEY ARE NOTICEABLE DAMAGED, THEY DO NOT NEED TO BE REPLACED.

*FOR SERVICE ASSISTANCE, PLEASE CALL OR EMAIL SHANE AT 304.890.7831, SHANE@SOUTHEASTVAL6.COM.




How do I change my VAL6 heater's fuel nozzle?


FIRST, IDENTIFY YOUR VAL6 HEATER'S MODEL.

REFER TO THE VIDEOS BELOW TO WATCH A STEP-BY-STEP GUIDE ON HOW TO CHANGE YOUR VAL6 HEATER MODEL'S FUEL NOZZLE:

EPX, KBE5-L, KBE5-S

USING A 13MM WRENCH, LOOSEN THE 3 NUTS BEHIND THE BURNER CONE; THE ENTER BURNER ASSEMBLY WILL TILT BACK EXPOSING THE NOZZLE. USING THE NOZZLE WRENCH PROVIDED IN YOUR MAINTENANCE KIT, UNSCREW THE NOZZLE, AND REPLACE WITH APPROPRIATE NOZZLE FOR YOUR UNIT (REFER TO UNIT'S MAINTENANCE GUIDE FOR APPROPRIATE NOZZLE SIZE). TIGHTEN NOZZLE DOWN WITH NOZZLE WRENCH, THEN REPLACE BURNER ASSEMBLY AND REPLACE SCREWS TO REATTACH TO BURNER CONE.

MPX, DAYSTAR

USING A PHILLIPS HEAD SCREWDRIVER, REMOVE BURNER COVER. THEN, UNSCREW THE COPPER FUEL LINE FROM THE INLET PORT OF THE FUEL PUMP. REMOVE THE TWO LEAD WIRES FROM THE OVERHEAT SENSOR, LOCATED ABOVE THE FUEL PUMP. USING A 10MM, WRENCH REMOVE THE TWO NUTS AT THE TOP OF THE BURNER ASSEMBLY AND ONE AT THE BOTTOM. THE ENTIRE BURNER ASSEMBLY WILL THEN TILT BACK, EXPOSING THE NOZZLE, REPLACE APPROPRIATELY SIZE NOZZLE. REASSEMBLE UNIT IN REVERSE ORDER.

GN5/GP5

*FOR SERVICE ASSISTANCE, PLEASE CALL OR EMAIL SHANE AT 304.890.7831, SHANE@SOUTHEASTVAL6.COM.

FIR-2000, FIR1300, FIR-X5

*FOR SERVICE ASSISTANCE, PLEASE CALL OR EMAIL SHANE AT 304.890.7831, SHANE@SOUTHEASTVAL6.COM.




How do I connect my VAL6 heater's thermostat?


FIRST, IDENTIFY YOUR VAL6 HEATER'S MODEL.

KBE5-L, KBE5-S, DAYSTAR, GN5, GP5

UNDERNEATH THE BURNER BOX ON THE KBE5-L, KBE5-S, AND DAYSTAR VAL6 HEATERS, THERE ARE TWO WHITE / CLEAR WIRES THAT ARE SNAPPED TOGETHER TO MAKE A LOOP. DISCONNECT THESE TWO WIRES (YOU MAY HAVE TO TUG HARD; THEY WILL NOT BREAK), THEN PLUG THE WIRES IN TO THE CORRESPONDING FEMALE / MALE ENDS ON YOUR THERMOSTAT. IT IS RECOMMENDED YOU REMOVE THE THERMOSTAT AND RECONNECT THE TWO WIRES WHEN MOVING ANY VAL6 HEATER OUTDOORS, AS THE THERMOSTAT IS NOT WATER-RESISTANT.

EPX, MPX

THE EPX AND MPX VAL6 MODELS COME EQUIPPED WITH AN EXTERNAL THERMOSTAT PORT, LOCATED ON THE CONTROL PANEL OF YOUR HEATER. TO USE, REMOVE THE COVER ON THE EXTERNAL PORT, THEN CONNECT YOUR THERMOSTAT. IT IS RECOMMENDED YOU REMOVE THE THERMOSTAT AND RECOVER THE EXTERNAL PORT WHEN MOVING ANY VAL6 HEATER OUTDOORS, AS THE THERMOSTAT, NOR UNCOVERED PORT IS WATER-RESISTANT.





GENERAL QUESTIONS

What is radiant heat?


RADIANT HEAT IS GENERATED THROUGH INFRARED LIGHT WAVES. VAL6 HEATERS HEAT UP TO THE TEMPERATURE REQUIRED TO EMIT INFRARED LIGHT WAVES. WHEN INFRARED LIGHT LEAVES THE SURFACE OF AN OBJECT, RADIANT HEAT IS CREATED AND TRAVELS TO THE SURFACES OF OTHER COOLER OBJECTS.




Why choose radiant heat?


RADIANT HEAT IS...

  1. UNEFFECTED BY AIR-MOVEMENT.

    • SINCE RADIANT HEAT IS CREATED THROUGH INFRARED LIGHT WAVES, RATHER THAN HEATED AIR, RADIANT HEAT ALLOWS YOU TO HEAT DESIRED BODIES AND OBJECTS THAT WILL BE UNEFFECTED BY AIR MOVEMENT, SUCH AS WIND, MUCH LIKE TRADITIONAL FORCED-AIR HEATERS (E.G. TORPEDO HEATERS) WOULD BE. THE RADIANT HEAT CREATED BY VAL6 HEATERS ESSENTIALLY PENETRATES EVENLY JUST LIKE HEAT FROM THE SUN ITSELF WOULD.

  2. ODORLESS AND SMOKELESS.

    • THE HIGH TEMPERATURES IN WHICH FUEL HAS TO BE HEATED TO EMIT THE INFRARED LIGHT WAVES THAT GENERATE RADIANT HEAT CREATES A CLEAN, COMPLETE COMBUSTION SYSTEM THAT PRODUCES LESS THAN 1 PART PER MILLION (PPM) CARBON MONOXIDE. THIS STATE-OF-THE-ART COMBUSTION SYSTEM MAKES VAL6 HEATERS VIRTUALLY ODORLESS AND SMOKELESS, FURTHER CONTRIBUTING TO THE COMFORTABLE ENVIRONMENTS THEY CREATE.

  3. FUEL-EFFICIENT.

    • AGAIN, THE EXTREMELY HIGH TEMPERATURES NEEDED TO CONVERT FUEL TO INFRARED WAVES AND RADIANT HEAT CREATES A VIRTUALLY 100% FUEL-TO-ENERGY CONVERSION THAT MAXIMIZES THE USE OF THE FUEL YOU PUT INTO VAL6 HEATERS. THIS MAKES VAL6 HEATERS THE MOST FUEL-EFFICIENT HEATERS ON THE MARKET.




What type of fuel can I use in my VAL6 heater?


Diesel #1, #2, or Kerosene can be use in the VAL6 heaters.




I bought a VAL6 in the past and would like to know which one I have.  How can I tell?





What is the warranty period on a VAL6 heater, and how can I submit a warranty claim?


ALL NEW HEATERS COME WITH A TWO-YEAR WARRANTY.

PLEASE REVIEW WARRANTY CLAIM PROCEDURES HERE.

CLICK HERE TO PRINT OUT THE REQUIRED WARRANTY CLAIM FORM THAT WILL NEED TO BE FAXED TO THE APPROPRIATE PARTIES AS DISCUSSED IN THE WARRANTY CLAIM PROCEDURES.





CONTACT QUESTIONS

I am interested in becoming a VAL6 dealer.  Who should I contact?


FILL OUT THE DEALER INTEREST APPLICATION AND WE WILL BE IN TOUCH!




I need to order parts for my VAL6 heater.  Who should I contact?


YOU CAN NOW ORDER ALL PARTS IN OUR ONLINE STORE HERE.

YOU CAN ALSO CONTACT LORIE SISSON IN OUR PART DEPARTMENT BY CALLING 304.860.9616 OR EMAILING PARTS@SOUTHEASTVAL6.COM




I have service questions about my VAL6 heater.  Who should I contact?


MANY ANSWERS TO SERVICE QUESTIONS CAN BE FOUND EITHER IN OUR FAQ'S OR BY WATCHING SERVICE VIDEOS HERE. IF YOU STILL HAVE QUESTIONS, PLEASE REACH OUT TO SHANE PICHA BY CALLING 304.890.7831 OR EMAILING SALES@SOUTHEASTVAL6.COM




I have questions concerning an invoice/billing.  Who should I contact?


PLEASE CONTACT LENA PICHA IN OUR MAIN OFFICE: ACCOUNTS RECEIVABLE DEPARTMENT BY CALLING 304.923.1475 OR EMAILING LENA@SOUTHEASTVAL6.COM




I am interested in purchasing a VAL6 heater.  Who should I contact?


VAL6 HEATERS ARE NOT FOR SALE THROUGH OUR ONLINE STORE. IF YOU WOULD LIKE TO PURCHASE A VAL6 HEATER OR HAVE QUESTIONS REGARDING WHICH MODEL WOULD BEST FIT YOUR NEEDS, PLEASE REACH OUT TO SHANE PICHA BY CALLING 304.890.7831 OR EMAILING SALES@SOUTHEASTVAL6.COM TO GET IN TOUCH WITH A DEALER IN YOUR AREA.